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First be sure to download our 3d relief sample file and our vector clipart sample file to test if they will work with your software. This is important to see if the file formats will work with your software. Because our products are non-tangible irrevocable digital downloads from our site, we can not offer refunds once the content is downloaded. As a customer you are responsible for understanding this upon purchasing any item at our site. Inability to use our items with your software is not an issue for a refund, please download the samples above to test our items with your software.
If you place an order and made a mistake we can refund your order if you have NOT yet downloaded the content.
If for some reason after you have downloaded the content you can not open, or the content will not work with your software. Contact us we will try to provide you with a file format that will work with your software. As stated earlier please download the sample files first to test if our content will work with your software.
If you are unable to download the content we are able to issue a refund. Please note that our server tracks whether an item was downloaded and the IP address of the computer that downloaded the content.
If you have any questions please feel free to Contact us